Rocket Casino Privacy Policy

We at Rocket Casino are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect when you visit Casino Rocket, how we use it, who we share it with, and what rights you have over your own data. By registering an account or using our services, you agree to the practices described below.

Who We Are

Rocket Casino is operated by Metlait SRL, registration number 3-102-911867, registered at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202509073-FI2. As the data controller, we determine how and why your personal information is processed across our website, our mobile app, and any related communication channels.

Information We Collect

When you complete rocket casino registration, log in through Casino Rocket login, or use our mobile app, we collect several categories of information necessary to provide our services safely and in compliance with our licence.

Account and Registration Data

• We collect your name, date of birth, email address, phone number, and residential address when you register.
• We record your chosen country and currency, which by default is set to Canada and CAD for Canadian players.
• We store your login credentials to allow secure access whenever you use Casino Rocket login on desktop or through the Rocket Casino app.

Identity Verification (KYC) Data

To comply with our licensing obligations, we may request documents to confirm your identity, age, and source of funds. These documents may include:

• Passport details or national identification cards
• Proof of residence, such as a utility bill or bank statement
• Statements verifying the source of funds used for deposits

Documents must be provided in Latin or Cyrillic script. Where this is not possible, we may require video verification during which you present your documents directly to our team. We reserve the right to hold withdrawals or refunds until verification is complete, and we may close accounts where false, incomplete, or inconsistent information is provided.

Payment Information

We collect payment details relevant to the deposit and withdrawal method you select, including transaction identifiers linked to Interac, Visa, Mastercard, Maestro, Neosurf, MiFinity, Flexepin, MuchBetter, Jeton, Apple Pay, ecoPayz, Inpay, Paysafecard, Skrill, bank transfers, and cryptocurrencies such as Bitcoin, Ethereum, Bitcoin Cash, Litecoin, Dogecoin, and USDT. We do not accept third-party payments; deposits must originate from accounts registered in your own name.

Technical and Usage Data

• We automatically collect your IP address, device type, browser information, and operating system when you access our platform, whether on the web, through the Rocket Casino mobile version, or via our downloadable app for Windows, macOS, Android, and iOS.
• We log your gaming activity, session duration, and interactions with bonuses, tournaments, and the Rocket Loyalty Club to improve our services and detect irregular play.
• We monitor IP addresses across accounts to detect duplicate registrations or prohibited multi-accounting.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you securely logged in, and analyse how you use Casino Rocket. Cookies also help us tailor promotions, measure the performance of our marketing campaigns, and ensure our site functions correctly across regional versions, including EN, DE, EN-CA, EN-NZ, FR-CA, DE-AT, FR, EN-AU, FR-CH, and DE-CH. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

How We Use Your Information

• We use your data to verify your identity and confirm you meet the minimum age of 18, or the legal age required in your jurisdiction.
• We process your information to manage deposits, withdrawals, bonuses, and your participation in our VIP Loyalty Club and tournaments.
• We use your data to communicate important account updates, respond to support requests, and send promotional offers where you have consented to receive them.
• We analyse usage patterns to prevent fraud, detect VPN use, and enforce our one-account-per-player policy.
• We rely on your information to comply with anti-money-laundering obligations and regulatory reporting requirements under our licence.

Sharing Your Information

We do not sell your personal data. However, we may share information with:

• Payment processors and banking partners required to complete your deposits and withdrawals
• Identity verification providers who assist us with KYC checks
• Regulatory authorities, including the Anjouan Gaming Commission, where required by law or licence conditions
• Law enforcement agencies, where we are legally obligated to report suspicious activity
• Service providers who support our IT infrastructure, customer support, and marketing operations

International Data Transfers

Because we serve players across multiple regions and operate through partners in different countries, your data may be transferred and processed outside your country of residence. We take reasonable steps to ensure any such transfers are protected by appropriate safeguards consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active, and for a reasonable period afterward to meet legal, regulatory, and anti-fraud obligations. Where an account becomes dormant after six consecutive months of inactivity, we retain relevant records to manage any applicable administrative fees and to respond to future verification requests.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our regulatory retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below, and we will respond within a reasonable timeframe.

Restricted Territories and Age Requirements

We only allow real-money play from residents of eligible countries. Residents of Restricted Countries, including Australia, Austria, Belgium, Bulgaria, France, Germany, the Netherlands, Poland, Romania, Russia, Spain, Ukraine, the United Kingdom, and the United States, among others listed in our Terms and Conditions, may not deposit or play real money games with us. Our services are intended solely for individuals aged 18 or older, or the legal age for online gaming in their country of residence.

Security Measures

We use industry-standard technical and organisational measures to protect your personal and financial information, including encryption, secure servers, and restricted internal access to sensitive data. While we work hard to safeguard your information, no method of transmission over the internet is entirely secure, and we encourage you to protect your own login credentials.

VPN Use and Account Monitoring

We do not permit the use of VPNs or similar tools to disguise your true location while accessing our platform. We monitor IP addresses to detect overlapping accounts, and we reserve the right to suspend access or confiscate funds where such overlaps are identified. These decisions are made at our discretion and are considered final.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on our website, and continued use of Casino Rocket after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. Our Help section and FAQ pages also provide additional guidance on account security, verification, and data-related enquiries.